Terms of Service

Lootit — Owned & Operated by BrandLoop Infotech (OPC) Pvt. Ltd.

Effective Date: 29th October, 2026

These Terms of Service (“Terms”), together with our Privacy Policy and any applicable policies, apply to and govern your access to and use of Lootit, including any website (including https://lootit.gg), mobile applications, APIs, services, and associated features (collectively, the “Services”).

The Services are owned and operated by BrandLoop Infotech (OPC) Pvt. Ltd.(“BrandLoop”, “Company”, “we”, “our”, or “us”), having its registered office at Namghar Path, beside Domino's, Jatia, Guwahati, Kamrup Metro - 781006, Assam, India. The Lootit platform, brand elements, and underlying systems are owned, developed, and maintained by the Company. Your use of the Services is also subject to our Privacy Policy and any other product-specific terms made available to you from time to time.

“User” or “you” means the person who uses the Services by:

• (i) accessing or browsing any part of the Services;
• (ii) creating or using an account on the Platform; or
• (iii) purchasing or redeeming digital items, gift cards, or game top-ups.

BY ACCESSING, BROWSING, OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. DO NOT USE THE SERVICES IF YOU DO NOT AGREE TO THESE TERMS AND OUR PRIVACY POLICY.

If you are under 18 years of age, you may use the Services only with the consent and supervision of your parent or legal guardian. You represent that you are at least 18 years old to make purchases through the Services. Use of Communications Features, including any community features or comments, likewise requires the consent and supervision of a parent or legal guardian if you are under 18 years of age.

By using the Services, you represent and warrant that:

• (i) the information you provide is true, accurate, and complete;
• (ii) you are authorized to use the payment method used for any transaction; and
• (iii) your use of the Services complies with all applicable laws and these Terms.

If you have a Company-issued account or credentials, these Terms shall coexist with, and shall not supersede, the terms that apply to such account, unless expressly stated otherwise. To the extent that the provisions of these Terms conflict with those account-specific terms, these Terms shall govern.

PLEASE NOTE: The dispute resolution and arbitration provisions set forth in Section 10 require you, except where prohibited by applicable law, to resolve disputes on an individual basis.

For certain products and services made available through the Services, including, but not limited to, third-party gift cards, brand vouchers, and game top-ups, we act as an intermediary and technology platform. The underlying products, game credits, or brand vouchers are offered, supplied, or fulfilled by the relevant third-party brands, merchants, game publishers, or authorized distributors, and we do not own, control, or manufacture such third-party products. The underlying products and services are provided to you under the applicable terms, conditions, and end-user license agreements of the relevant third-party publishers or brands.

The Services are primarily intended for users located in India. We make no representation that the Services or any content made available through the Services are appropriate or available for use outside India. If you access or use the Services from outside India, you do so at your own risk and are solely responsible for complying with all applicable laws of such jurisdiction.

1. Definitions

“Account” means an account you create or use to access the Services, including any linked platform account(s).

“Communications Features” means features that allow users to communicate or interact, including text chat, voice chat, messaging, comments, likes, reactions, reviews, forums, or a Community Feed, whether on our website or related communities.

“Digital Content” means downloadable content, in-service content, passes, entitlements, or other digital goods made available through the Services, including voucher codes, gift cards, and game top-ups.

“Linked Game Account”means a User's account, Player ID, character ID, or zone ID with a third-party game, platform, or publisher that the User inputs or links to their Account to receive top-ups or participate in Campaigns.

“Paid Content” means any Digital Content, subscription, Store Credit, wallet balance, or Virtual Items offered for a fee.

“Post” means any title, body text, comment, review, reaction, or other content a User submits to a Community Feed or similar Communications Feature.

“Processor” means any third-party payment processor, payment gateway (such as Cashfree, Paytm, etc.), bank, UPI network, app store, or platform used to process payments.

“Rewards Point” means any reward points, loyalty points, or cashback used or made available through the Services, including any reward balance accrued under promotional campaigns.

“Virtual Items” means virtual goods, items, cosmetics, tokens, consumables, in-game currency, or other virtual entitlements used or made available through the Services.

“Store Credit / Wallet” means any virtual credits, wallet balance, cashback, or similar non-cash value made available through the Services.

2. Amendments, Updates and Changes

(a) The Company may change or update these Terms at any time, to the extent permitted by applicable law. Updated Terms will be effective when they are posted within the Services, unless a later effective date is specified. Material changes will be brought to your attention through website announcements or direct communications. If any changes are unacceptable to you, you may discontinue using the Services. Your continued access to or use of the Services after the updated Terms become effective will constitute your acceptance of the updated Terms.

(b) The Company may update, modify, suspend, or discontinue any part of the Services, in whole or in part, without prior notice, to the extent permitted by law. Where reasonably practicable and required by applicable law, we will provide advance notice of material modifications. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Services.

3. Prohibited Uses

The Services are provided for lawful, personal, and non-commercial use only. You may not purchase, redeem, or use any items, rewards, or benefits through the Services (including any gift card, game top-up, or Store Credit) for unauthorized resale, brokering, or to provide commercial purchasing services to any third party without our express prior written permission. You agree not to engage in conduct that violates these Terms or applicable laws. You shall not, and shall not attempt to:

• (a) use the Services for unlawful, fraudulent, or abusive purposes, including any use that is intended to or likely to mislead, defraud, or otherwise harm the Company, other users, third-party issuers, and/or payment partners;
• (b) harass, threaten, exploit, or harm others, including through communications, or use any information obtained through the Services to harass, abuse, or harm other persons or users;
• (c) post, share, or transmit content that is illegal, defamatory, hateful, sexually explicit, harmful to minors, or otherwise objectionable;
• (d) infringe intellectual property, moral rights, privacy, data protection, or other rights of the Company or any third party, including by uploading, using, or distributing content without sufficient rights or permissions;
• (e) impersonate any person or entity, including the Company or its representatives, or use another user's account or credentials without authorization;
• (f) distribute malware, viruses, or other malicious code, or attempt to probe, scan, or test the vulnerability of, or otherwise interfere with the security or operation of the Services or any related systems or networks;
• (g) engage in spam, unsolicited or unauthorized advertising or promotional communications, phishing, or other deceptive practices, or any fraudulent, excessive, or abusive payment or chargeback, including the use of stolen or unauthorized payment methods, manipulation of promotions, discounts, or loyalty programs, or abuse of any refund, return, or correction process, or link, or attempt to link, a Linked Game Account that does not belong to you, or provide false or inaccurate Linked Game Account details in order to misdirect or misappropriate digital items;
• (h) access or use the Services in a manner that negatively impacts other users or the integrity of the Services, including using any automated means (such as bots, scripts, or scrapers) to access, monitor, or interact with the Services; excessively burdening the Service infrastructure; or attempting to circumvent any technical, security, or access control measures;
• (i) violate any applicable law, regulation, or platform rule, or any publisher, app store, or distribution platform rules or policies that apply to the Services;
• (j) buy, sell, trade, rent, or otherwise commercially exchange any Account, Linked Game Account, or Virtual Items, or use, promote, distribute, or share any hacking tool, cheat, mod, or exploit that violates applicable game rules;
• (k) manipulate, exploit, or interfere with the integrity of any Campaign reward mechanic (such as quests, rewards vaults, discount codes, or leaderboards) or any Community Feed, including through the use of multiple or shared accounts, automated means, collusion, or exploits;
• (l) impersonate, harass, bully, or target any other User, player, creator, esports team, or Company representative on a Community Feed or through any other Communications Feature.

Any conduct, whether or not expressly listed above, that negatively impacts the Services, the Company, or other users may result in immediate enforcement action, which may include, without limitation, removal of content, adjustment of rewards or balances, feature restrictions, suspension or termination of your access, reversal, cancellation, refusal, or delay of transactions, as reasonably necessary for fraud prevention, security, or legal compliance, and cooperation with law enforcement or other regulatory authorities.

4. Accessing the Services

The Services may be temporarily unavailable from time to time due to maintenance, updates, technical issues, or other operational reasons. Availability may vary by geographic location, and certain features or Services may be offered only in specific countries or regions. The Company may restrict, suspend, or terminate access to the Services, in whole or in part, for specific users or regions, at its discretion and to the extent permitted by law.

You are responsible for maintaining the confidentiality and security of your account credentials, login OTPs, and devices. Unless prohibited by law, we are not liable for losses resulting from unauthorized access to your Account caused by your failure to safeguard your credentials or devices. If you suspect unauthorized activity, you must promptly notify us at [email protected] and, where applicable, your bank, Payment Processor, or platform provider.

Certain features of the Services require you to provide accurate Linked Game Account details (such as Player ID, Character ID, or Zone ID). We are not responsible for any failed top-ups, misdirected credits, or inability to access items arising from your failure to input accurate Game IDs or account details.

5. Intellectual Property Rights

(a) You acknowledge that all rights, title, and interest in and to the Services, including but not limited to all software, code, designs, features, user interfaces, text, graphics, and documentation (“Company Content”), are owned by the Company or its licensors and are protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Services and Company Content solely for your personal, non-commercial use in accordance with these Terms. Except as expressly permitted, you may not copy, reproduce, publish, modify, distribute, or create derivative works based on Company Content.

(b) All trademarks, service marks, logos, brand names, and trade names (collectively, “Trademarks”) displayed on the Services are registered or unregistered Trademarks of the Company or third parties (including game publishers, studios, and brand partners). Nothing contained in the Services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademarks displayed in the Services without the express written permission of the Company or the applicable third party that owns such Trademarks. Your use of any Trademarks or any other content in the Services in violation of these Terms is strictly prohibited.

(c) User Content and Communications Features. Any content you submit to a Community Feed, reviews, comments, reactions, or other Communications Feature (“User Content”) remains yours. By submitting User Content, you grant the Company a non-exclusive, worldwide, royalty-free, sub-licensable license to host, store, reproduce, modify (for formatting purposes only), publish, publicly display, and distribute such User Content for the purpose of operating, promoting, and improving the Services. You represent and warrant that you own or have obtained all rights necessary to submit the User Content and that it does not infringe or violate any third-party rights, applicable law, or our policies. You may edit or delete your own User Content at any time; we may nonetheless retain copies, including prior versions, for legal, security, moderation, audit, or operational purposes, as described in our Privacy Policy. We may, in our sole discretion and without prior notice, remove, hide, or restrict access to any User Content where we reasonably believe such User Content or conduct violates these Terms or applicable law.

6. Payments, Virtual Items, Subscriptions, and Refunds

(a) Paid Features and Billing.Certain features of the Services require payment, including purchases of digital codes, gift cards, in-game currency top-ups, reward points, or other paid offerings (collectively, “Paid Content”). When you purchase Paid Content, you authorize us and our Processor(s) to charge your selected payment method for the full amount displayed at checkout, including applicable taxes and charges.

(b) Processors and Platform Rules.Your transactions may be processed by a third-party Payment Processor (such as Cashfree, Paytm, etc.) and may be subject to the Processor's terms, policies, and verification procedures. The Payment Processor or the platform may approve, decline, suspend, or reverse authorization for a transaction in accordance with its risk policies, legal obligations, and technical requirements. We are not responsible for any acts or omissions of a Payment Processor that are outside of our reasonable control.

(c) Transaction Authorization and Finality. By submitting payment details and confirming a purchase, you represent and warrant that you are authorized to use the selected payment method and you authorize the transaction. Because digital codes and direct game top-ups are digital goods delivered or credited immediately upon completion of payment, transactions are final once initiated and successfully processed, except where and to the extent required by applicable law or our Delivery & Refund Policy. You are responsible for reviewing purchase details before confirming the transaction, including the selected product, denomination, and the Player ID / Game ID to which the Paid Content will be credited.

(d) Taxes, Fees, and Charges.You are responsible for all taxes, duties, bank fees, gateway processing fees, and any other applicable charges or fees associated with your purchases, except to the extent we expressly state otherwise in writing. Prices and applicable taxes (including Goods and Services Tax “GST”, if applicable) will be shown at checkout or as otherwise displayed in the Services.

(e) Account Security and Unauthorized Transactions. You are responsible for maintaining the confidentiality and security of your account credentials and devices. Unless prohibited by law, we are not liable for losses resulting from unauthorized access to your account caused by your failure to safeguard your credentials or devices. If you suspect unauthorized activity, you must promptly notify us at [email protected] and, where applicable, your bank or Payment Processor. Nothing in this section limits any non-waivable rights you may have under applicable law, including consumer protection and payment-related laws.

(f) Fraud, Abuse, and Suspicious Transactions. We may, in our sole discretion, place a hold on, delay, suspend, cancel, or refuse to process any transaction if we reasonably suspect fraud, money laundering, payment abuse, chargeback abuse, account compromise, or any other suspicious activity. We may request additional information or verification (such as KYC or transaction verification) to confirm the legitimacy of a transaction or account activity. If applicable law requires, we may report suspicious transactions to relevant authorities.

(g) Store Credit & Wallet Balances. If the Services include Store Credit, wallet balances, or cashback credits, you acknowledge and agree that:

• Store Credit is not legal tender, is not a bank account or deposit, has no cash value, does not earn interest, and cannot be redeemed for cash or transferred outside the Services, except where required by applicable law.
• Store Credit is non-transferable and may be used solely within the Services to purchase eligible Digital Content as permitted by these Terms and applicable policies.
• We may change the availability, redemption requirements, usage rules, or expiration rules for Store Credit to the extent consistent with applicable law. Any expired Store Credit will be forfeited and may not be reinstated, except where required by applicable law.

(h) No Resale and No Commercial Purchase Agency. You may not resell, transfer, or commercially exploit any Paid Content, Store Credit, or gift cards purchased on Lootit, and you may not act as an unauthorized purchasing agent or intermediary to buy Paid Content for others for a fee, unless we expressly authorize such activity in writing.

(i) Third-Party Product Terms. Certain Paid Content (including third-party brand gift cards, voucher codes, and game top-ups) may be issued, supplied, fulfilled, or governed by third-party brands, merchants, game publishers, or service providers and may be subject to additional terms, redemption conditions, validity periods, geographic restrictions, or expiry rules imposed by such third parties. You are responsible for reviewing and complying with all such applicable terms before purchase and use.

(j) Refunds and Corrections. As set forth in our Delivery & Refund Policy, due to the non-returnable nature of digital codes and direct game credits, we do not provide refunds once an order is delivered or credited, except where required by applicable law. If a verifiable technical failure or duplicate charge occurs attributable to our platform, or if an item cannot be delivered due to system unavailability, we will use commercially reasonable efforts to resolve the issue, which may include redelivery, an appropriate refund to the original payment method, or equivalent Store Credit.

(k) Effect of Account Termination on Store Credit and Paid Content. On suspension, termination, or deletion of your Account for any reason, any unused Store Credit, loyalty points, or unused balance associated with your Account may be forfeited and will not be redeemable or refundable, except where required by applicable law.

(l) Campaign-Specific Features.Certain Services or promotional events (“Campaigns”) may include special discount codes, bonus credits, or promotional rewards. These mechanics and rules are governed by the applicable promotional terms announced by the Company.

7. Use of AI

(a) The Company may provide Artificial Intelligence Services (“AI”) or automated features to assist you in using the Services, including customer support assistance, search suggestions, personalized recommendations, or content generation.

(b) The AI is provided “as is” except to the extent prohibited by law. The Company and its affiliates make no warranties (express, implied, statutory or otherwise) with respect to the AI, and disclaim all warranties including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, satisfactory quality, non-infringement, and quiet enjoyment. We do not warrant that the AI features will be uninterrupted, accurate, or error-free.

(c) When interacting with any AI or automated features, it is strictly prohibited to use prompts or submit content that:

• 1) Violates any applicable law or regulation;
• 2) Exploits, harms, or attempts to exploit or harm minors in any way;
• 3) Contains unauthorized personal or sensitive data;
• 4) Defames, slanders, disparages, or harasses others;
• 5) Infringes on copyright, trademarks, trade secrets, or any other intellectual property rights;
• 6) Is fraudulent, deceptive, malicious, obscene, pornographic, pedophilic, hateful, racially or ethnically offensive, or promotes unlawful activities.

(d) All outputs, responses, recommendations, and suggestions generated by AI are purely algorithmic computations. Users should exercise independent judgment and verify any critical information. The Company disclaims all liability for interpretations or actions taken based on AI suggestions.

(e) Any text or input submitted to AI features may be processed by the Company or trusted AI service providers in accordance with our Privacy Policy.

8. Disclaimers & Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND QUIET ENJOYMENT.

We do not guarantee uninterrupted, completely secure, or error-free operation. We do not warrant that any third-party game server, network, or publisher platform will always be operational or compatible with top-up deliveries.

(a) Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST SAVINGS, OR LOSS OF DATA ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO US FOR THE SPECIFIC TRANSACTION GIVING RISE TO THE CLAIM, EXCEPT WHERE PROHIBITED BY LAW.

(b) Indemnification. You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, affiliates, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney fees) arising out of or related to your use of the Services, your violation of these Terms, or your violation of any rights of a third party.

(c) Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms as part of a merger, acquisition, corporate reorganization, or sale of assets.

(d) Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

9. Period and Termination

These Terms remain effective until terminated by you or the Company. You may stop using the Services at any time.

The Company may suspend or terminate your access to the Services at any time, to the extent permitted by law, including where the Company reasonably believes that you have violated these Terms, fraudulent or suspicious activity has occurred, or such action is necessary for legal, regulatory, technical, operational, or security reasons.

Sections 2, 3, 5, 7, 8, 10, 11, 12, 13, and 14 shall survive any termination of these Terms.

10. Grievance Handling and Dispute Resolution; Arbitration Agreement

(a) Grievance Redressal Mechanism. In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as well as the Consumer Protection Act, 2019 and the rules framed thereunder, the details of the Grievance Redressal Officer are as follows:

• Name: Arnabjyoti Kakati
• Designation: Grievance Officer
• Email: [email protected]
• Company: BrandLoop Infotech (OPC) Pvt. Ltd.
• Address: Namghar Path, beside Domino's, Jatia, Guwahati, Kamrup Metro - 781006, Assam, India.
• Customer Support: [email protected] or visit Customer Support

In your grievance complaint, please include the following details:

• Your full name, contact number, and email address;
• Your relation to the subject matter of the complaint (complainant or authorized representative);
• The name and age of the person aggrieved, if acting on behalf of an affected person, and an authorization statement;
• Clear description of the complaint or grievance with reference to the specific account, transaction ID, order number, or digital content;
• A statement in good faith that the content or matter violates these Terms or applicable law.

On receiving such complaint, the Company will acknowledge receipt within 24 to 48 hours and endeavor to resolve the grievance within the statutory timelines mentioned under the Information Technology Rules, 2021 (typically within 15 days).

(b) Dispute Resolution and Arbitration. You agree to attempt to resolve any dispute informally by contacting customer support at [email protected] or the Grievance Officer before initiating formal proceedings. If any dispute, controversy, or claim cannot be settled amicably within thirty (30) days, it shall be referred to and finally resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India. The seat and venue of arbitration shall be Guwahati, Assam, India. The arbitration proceedings shall be conducted in English by a sole arbitrator appointed in accordance with the said Act.

(c) Class Action Waiver. To the extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted solely on an individual basis and not in a class, consolidated, or representative action.

11. Inadequacy of Damages

Without prejudice to any other rights or remedies that Company may have, you acknowledge and agree that compensation by way of damages alone would not be an adequate remedy for any breach of these Terms by you (including intellectual property infringement or unauthorized access), because Company would suffer irreparable losses if you breach these Terms. Accordingly, you agree that Company and its licensors shall be entitled to the remedies of an injunction, specific performance, or any other equitable remedy without bond, other security, or proof of losses, in addition to any other remedies available under applicable law.

12. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of India, without reference to its conflict of law principles. Subject to the arbitration provisions set forth in Section 10, the competent courts at Guwahati, Assam, India shall have exclusive jurisdiction over any dispute, controversy, or claim arising out of or relating to these Terms or the Services. Nothing in these Terms shall limit any non-waivable rights or remedies available to consumers under applicable Indian laws, including the Consumer Protection Act, 2019.

13. Copyright Infringement Notice

If you believe that any materials or content made available through the Services infringe your copyright-protected work under applicable copyright laws, you may submit a copyright infringement notice to the Company's designated agent as set forth below.

To be effective, your notice must include:

• a) Sufficient details to identify the copyrighted work claimed to be infringed and the allegedly infringing material;
• b) Your contact information, including your full legal name, address, telephone number, and email address;
• c) A statement that you have a good faith belief that use of the material is not authorized by the copyright owner, its agent, or the law;
• d) A statement, made under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the owner.

Designated Copyright & Compliance Agent:

• Attn: Legal Affairs & Compliance
• Company: BrandLoop Infotech (OPC) Pvt. Ltd.
• Email: [email protected] (with copy to [email protected])
• Address: Namghar Path, beside Domino's, Jatia, Guwahati, Kamrup Metro - 781006, Assam, India.

The Company reserves the right, in appropriate circumstances and at its sole discretion, to restrict, suspend, or terminate the accounts of users who are determined to be repeat copyright infringers.

14. Miscellaneous

(a) Nature of Credits.For the purposes of these Terms, gift cards, game top-ups, cashback credits, reward points, and any other credits or virtual items made available through the Services (collectively, “Credits”) are not legal tender, bank deposits, or regulated financial products or instruments, unless expressly stated otherwise and required under applicable law. Credits do not earn interest or any other return, are not insured or guaranteed by any government or financial institution, and cannot be redeemed for cash or transferred outside the Services, except where and to the extent required by applicable law.

(b) Entire Agreement. These Terms constitute the entire agreement between you and the Company regarding the Services, together with any campaign terms and our Privacy Policy. If any provision is held unenforceable, the remaining provisions shall remain in full force and effect.

(c) No Waiver. Our failure to enforce any provision or right under these Terms shall not constitute a waiver of that provision or any other provision.

(d) Language. In the event of a dispute or discrepancy between different language versions of these Terms, the English version shall prevail.