India Privacy Policy

Lootit — Owned & Operated by BrandLoop Infotech (OPC) Pvt. Ltd.

Effective Date: 29th October, 2026

1. Introduction

BrandLoop Infotech (OPC) Pvt. Ltd. (“Company”, “we”, “us”, “our”) keeps and processes information about you (“you”, “user”, or “customer”) who reside in the territory of India. We comply with all applicable laws related to personal information and strive to protect the rights of individual customers by adopting this Privacy Policy (“Policy”) in accordance with relevant laws and regulations. This Privacy Policy describes how we collect and use personal information about you during and after your relationship with us.

2. Who We Are

We provide various digital services (“Service(s)”), including “Lootit” (“Platform”), accessible online via https://lootit.gg.

3. Information We Collect

We collect information about you and the Services that you use. Information may also be required to enter a contract with you or to perform a contract with you (such as providing the Service at your request), and failure to provide any information may result in our inability to provide the requested services or products. The information we collect falls into three different categories: 1) information collected directly from you; 2) information collected automatically; and 3) information collected from third parties.

1) Information collected directly from you

You may provide us with the following information when using our Services:

• Name, mobile number, email address, transaction data, Player ID, Game ID, server ID, etc. to provide the Service; and
• Name, chat logs, and communications to provide customer service and support inquiries.

2) Information collected automatically

We automatically collect certain information when you use our Services. The type of information that we automatically collect may vary, but generally includes:

• Device information (including IP address, device ID, device model, operating system version, time zone settings, screen resolution, etc.);
• Device event information, including crash reports and system activity details (e.g., whether you encountered an error using our services or lost Internet access); and
• Your browsing behavior, access timestamps, and usage patterns while using our Services.

3) Information collected from third parties

We may also collect certain information about you from third parties, including where you access our Services using a third-party platform or account. For example, these include:

• Payment data (including payment method, status, timestamp, gateway reference ID, bank UTR, etc.) processed through licensed and authorized payment gateways; and
• In-game nickname(*) and game verification details collected when you verify your game account for top-up delivery.

(*) When we provide a public leaderboard or community features, your in-game nickname and ranking may be displayed on our boards.

4. Cookies and Related Technologies

We use cookies and other technologies to recognize your browser or device, learn more about your interests, and provide you with essential features and services for additional purposes. Approved third parties may also set cookies and related technologies when you use our site or app.

1) Cookies

Cookies are small files downloaded to your device (if your browser is enabled to accept cookies) to track movements within websites and to customize your experience within the Site. Most Internet browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. You should refer to your browser instructions or “Help” screen to learn more about how to manage cookies. Please note, however, that if you block cookies, some portions of the Site may not function properly.

We do not control cookies in third-party ads or external partners, and you are encouraged to check the privacy policies of advertisers and/or ad services to learn about their use of cookies and other technology.

2) App Analytics

We use analytics services on our platform to allow us to record information to constantly improve our offering. We may use third-party analytics services (such as Google Analytics) to understand usage and improve performance for measurement and reporting purposes. For more information on Google Analytics data processing practices and available opt-out options, please visit their Privacy Policy: https://policies.google.com/privacy.

5. How We Use Your Information

We use the collected information for a variety of purposes, primarily to provide the Service and to improve the quality of the Service. These include:

• Operating the Service and processing your orders and digital voucher deliveries;
• Providing promotional information, offers, and marketing updates where permitted;
• Solving technical problems and improving the quality of the Service;
• Technical protection against fraud, unauthorized transactions, and unauthorized access;
• Preparing user statistics and usage metrics;
• Providing personalized Service and recommendations;
• Providing customer service by collecting and responding to inquiries and support requests; and
• Operating community channels and support desks.

In most cases, processing your personal information is:

• Necessary to perform a contract with you: For instance, maintaining your account, processing your top-ups, delivering vouchers, and providing customer support.
• In our legitimate interests: For example, analyzing platform usage to continuously improve our offerings, fraud prevention, and security audits.
• Necessary to comply with a legal obligation: Complying with statutory accounting, taxation, and regulatory disclosure requirements.
• Consented to by you: Where you provide consent for specific notifications or services, which you may withdraw at any time.

6. Sharing Your Information with Third Parties

We give permission to contracted third parties, including service providers that process personal information on behalf of us to provide customer support, payment processing, and catalog fulfillment. We share your information only in the ways that are described in this Privacy Policy:

• Payment gateways and processing partners (e.g., UPI, Paytm, banking aggregators) to process payments, settlements, reconciliations, and refunds;
• Brand partners, game publishers, and authorized distributors for digital voucher issuance and direct top-up fulfillment;
• Cloud computing and database infrastructure providers for secure data storage and server maintenance;
• Customer relationship management (CRM) and support ticketing tools; and
• Analytics and monitoring platforms to optimize platform uptime and user experience.

We may also share your information where such disclosure is essential to comply with a statutory legal obligation, court order, or lawful request by government authorities.

7. International Data Transfers

Your personal information will be stored and processed on secure servers located in India. Access to your personal information is limited to our employees, agents, and contracted third parties who are bound by strict confidentiality agreements and have access only on a business need-to-know basis. In the event of data transfers across international regions to operate cloud infrastructure or services, we take rigorous steps to ensure that your information receives the same level of protection as required under Indian law.

8. Retaining and Deleting Personal Information

In principle, we will remove your personal information without delay after the purpose of collecting personal information is achieved. However, we may retain your personal information even after you have closed your account if reasonably necessary to comply with our statutory legal obligations, resolve disputes, prevent fraud or abuse, or enforce our agreements. You have the right to request the deletion of your account and personal data by submitting a ticket on our Support Page.

9. Using AI Technology

To improve the efficiency and quality of our customer service, we may utilize Artificial Intelligence (“AI”) assistance. When you interact with our automated support channels, your inputs are processed to generate appropriate support responses. We do not make decisions based solely on automated processing or profiling that produce adverse legal effects concerning you.

10. Our Policy Concerning Underage Users

This Service is intended for users who are at least 18 years of age (or of legal age to form a binding contract under Indian law). If you are a parent or guardian and believe that your child has provided us with personal data without your consent, you may contact our Grievance Officer to request prompt removal of such information.

11. Links and Third-Party Services

If you click on a link to a third-party website, advertisement, or redemption portal, you will leave our Platform. Because we cannot control the activities of third parties, we do not have responsibility for any use of your personal information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as we do. We encourage you to review their privacy policies before submitting any personal information.

12. Security of Your Information

We have put in place appropriate technical and organizational security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal information to those employees, contractors, and agents who have a legitimate business need-to-know. They will only process your personal information on our instructions and are subject to strict duties of confidentiality.

13. Your Privacy Rights

Subject to limitations in applicable Indian data protection law, you may be entitled to request access to, rectification, erasure, and portability of your personal information held by us, or object to certain processing activities. To exercise any of these rights, please contact our Grievance Officer.

14. Amendments

We may amend, at our discretion, any portion of this Privacy Policy at any time by posting the updated Privacy Policy on our Platform. We will provide notice on our Platform or by other appropriate means if these changes are material. You will be deemed to have accepted such amendments by continuing to use the Service after the effective date.

15. Contact Us & Grievance Redressal

If you have any questions about this Policy or your dealings with this Platform, or wish to exercise your data rights, please contact our designated Grievance Officer:

General Customer Support:
Email: [email protected] | Help Desk: Contact Support